Refund policy
Returns & Exchanges
We hope you love every piece selected from House of Aura. If an item is not suitable, you may request an exchange subject to the conditions below.
Exchange period
Exchange requests must be submitted within 7 calendar days of delivery.
Eligibility
To qualify for an exchange, the item must be:
- Unworn, unused and unwashed
- In its original condition
- Returned with all original tags attached
- Returned with its original packaging
- Free from stains, perfume, makeup, damage or alterations
House of Aura reserves the right to refuse an exchange if the item does not meet these conditions.
Non-exchangeable items
For hygiene and product-protection reasons, the following items cannot be exchanged unless they arrive faulty or incorrect:
- Hair accessories
- Socks and hosiery
- Gloves
- Personalized or specially ordered items
Size exchanges
Size exchanges are subject to availability. If the requested size is unavailable, we may offer another item of equal value or store credit.
Delivery charges
Customers are responsible for the delivery charges associated with an exchange unless the item received was faulty, damaged or incorrect.
Original delivery fees are non-refundable.
Faulty, damaged or incorrect items
Please inspect your order upon delivery.
If you receive a faulty, damaged or incorrect item, contact us within 24 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once reviewed and approved, House of Aura will arrange the appropriate replacement or solution.
How to request an exchange
Contact us through our Contact page or Instagram and provide your order number and the reason for the exchange.
Please do not return an item before receiving confirmation and instructions from House of Aura.